Official Policy Terms

Return & Refund Policy

Please read our strict terms carefully before placing an order. By completing a purchase on Get Zulfain, you automatically agree to the strictly enforced conditions below.

1. Strict Hygiene & Sealed Product Standard

Due to health, personal hygiene, and safety regulations regarding personal care products, Zulfain Hair Oil bottles are strictly non-returnable once opened, unsealed, or used.

  • Returns are ONLY eligible if the bottle is completely unopened, unused, in its original factory packaging, and with all safety seals fully intact.
  • Items showing any sign of tampering, pump press, or seal breakage will be immediately rejected upon inspection, and no refund will be issued.

2. No Refund on Sale / Discounted Products

Only regular, full-priced items are eligible for conditional return evaluation. All discounted items, promotional packages, sales bundles, and discounted orders are strictly FINAL SALE and CANNOT be refunded or returned under any circumstances.

3. Damaged or Defective Parcels (Mandatory Unboxing Video)

We take extreme care in packaging, but if you receive a damaged or leaking parcel, you must report it within 24 Hours of delivery.

⚠️ MANDATORY REQUIREMENT FOR CLAIMS: You MUST provide an uncut, unedited, continuous video recording of you opening the sealed courier parcel box from start to finish. Without video proof of unboxing showing the parcel shipping label clearly, claims for missing or broken bottles will be automatically rejected without exception.

4. Non-Refundable Shipping Charges

Shipping and handling fees are 100% non-refundable under all scenarios.

  • If an approved return/replacement is processed, the customer is strictly responsible for paying all return shipping costs.
  • If a parcel is returned to us due to customer unavailability, wrong address provided, or refusal to accept Cash on Delivery (COD), re-delivery charges of Rs. 250 must be paid in advance before re-dispatching.

5. Refund Inspection & Processing Time

Once your returned item is received at our facility, it will undergo a thorough quality inspection by our compliance team.

  • If the returned bottle is found opened, tested, or damaged by the buyer, the return will be rejected and sent back at the buyer’s expense.
  • If approved, your refund will be processed via Bank Transfer / EasyPaisa / JazzCash within 7 to 10 working days (minus courier charges).

6. “Change of Mind” Policy

We do not accept returns, exchanges, or refunds based on “Change of Mind”, personal preference of fragrance/color, or subjective expectations.

7. Contact for Policy Verification

To submit a verified damage claim or inquire about returns, please contact our support team with your Order ID and Unboxing Video:

Email: [email protected]
WhatsApp Support: Official Order Hotline

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